Terms and Conditions

1. Acceptance of Terms

By creating an account or using any part of the Service, you confirm that you are at least 18 years of age, have the legal authority to enter into this agreement, and agree to comply with these Terms and all applicable laws and regulations.

2. Description of Service

kinetic.ai is an AI-powered Personal CRM (Customer Relationship Management) platform that helps users manage, organize, and strengthen personal and professional relationships. The Service includes features such as contact management, relationship insights, communication tracking, and AI-generated suggestions.

3. Use of Third-Party AI Services

3.1 AI-Powered Features

Our Service relies on third-party artificial intelligence providers to power intelligent features including, but not limited to, contact suggestions, relationship insights, email drafting assistance, and data enrichment. These third-party providers may include:

• Anthropic (Claude) — https://www.anthropic.com
• OpenAI (GPT) — https://www.openai.com
• Other AI infrastructure providers as updated from time to time

3.2 Data Transmitted to AI Providers

When you use AI-powered features, certain data you have entered into the Service — including contact names, notes, communication history, and other relationship data — may be transmitted to these third-party AI providers in order to generate responses. By using AI features, you consent to this transmission. We take reasonable steps to minimize the data sent to AI providers and do not intentionally transmit sensitive personal information such as financial data, government identification numbers, or health records.

3.3 Third-Party AI Policies

Your use of AI features is also subject to the terms and privacy policies of the respective AI providers. We encourage you to review their policies:

• Anthropic Privacy Policy: https://www.anthropic.com/privacy
• OpenAI Privacy Policy: https://openai.com/policies/privacy-policy

We are not responsible for the data handling practices of third-party AI providers, though we select providers that meet reasonable data protection standards.

3.4 AI Output Disclaimer

AI-generated content, suggestions, and insights provided through the Service are for informational and productivity purposes only. They do not constitute professional advice — including legal, financial, medical, or relationship advice. AI outputs may be inaccurate, incomplete, or biased. You are solely responsible for independently verifying any AI-generated information before acting on it. We expressly disclaim liability for any decisions made in reliance on AI-generated outputs.

4. User Accounts

You must create an account to access the Service. You agree to:

• Provide accurate, complete, and up-to-date registration information
• Maintain the security and confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account
• Accept responsibility for all activity that occurs under your account

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.

5. Data You Enter — Contact & Relationship Data

5.1 Your Responsibility for Third-Party Data

The Service allows you to store information about third parties (your contacts) who have not themselves agreed to these Terms. By entering data about third parties, you represent and warrant that:

• You have a lawful basis to store and process their personal information
• You will not use the Service to stalk, harass, or harm any individual
• You will comply with all applicable privacy laws regarding the contacts you manage

You are solely responsible for ensuring your use of third-party personal data complies with applicable laws, including GDPR (if applicable) and CCPA (if applicable).

5.2 Prohibited Data

You agree not to enter the following types of data into the Service:

• Social Security Numbers, passport numbers, or government-issued ID numbers
• Financial account information such as bank account or credit card numbers
• Protected health information as defined under HIPAA
• Biometric data
• Data relating to children under the age of 13

We are not liable for any breach or harm arising from your decision to store prohibited categories of data in the Service.

6. Privacy and Data Protection

Our collection and use of your personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. Key points include:

• We collect data you provide directly (e.g., contacts, notes) and data generated by your use of the Service (e.g., usage logs)
• We do not sell your personal data to third parties
• We implement reasonable technical and organizational security measures to protect your data
• You have the right to access, correct, export, and delete your data — see our Privacy Policy for details

If you are located in the European Economic Area (EEA) or United Kingdom, you may have additional rights under the General Data Protection Regulation (GDPR). If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA). Please refer to our Privacy Policy for further information.

7. Acceptable Use Policy

You agree not to use the Service to:

• Violate any applicable law, regulation, or third-party rights
• Upload, transmit, or store content that is unlawful, harmful, defamatory, or obscene
• Attempt to gain unauthorized access to our systems or other users' accounts
• Reverse engineer, decompile, or attempt to extract the source code of the Service
• Use the Service to send unsolicited communications (spam)
• Engage in data scraping, crawling, or automated access without our written permission
• Impersonate any person or entity

We reserve the right to investigate suspected violations and, at our sole discretion, suspend or terminate access without notice.

8. Intellectual Property

All content, features, and functionality of the Service — including but not limited to software, design, trademarks, logos, and text — are owned by Vetrivel Inc. or its licensors and are protected by intellectual property laws.

You retain ownership of all data and content you submit to the Service. By submitting content, you grant us a limited, non-exclusive, royalty-free license to use, store, and process your data solely to provide and improve the Service.

9. Subscription, Billing, and Cancellation

kinetic.ai is currently offered free of charge during its beta period. We reserve the right to introduce paid subscription plans in the future. If we do so, we will provide you with at least 30 days' advance notice via email or in-app notification before any charges apply.

When paid plans are introduced, continued use of paid features will require an active subscription. Details regarding pricing, billing cycles, refund policies, and cancellation procedures will be communicated at that time and incorporated into these Terms.

10. Service Availability and Modifications

We strive to maintain the Service's availability but do not guarantee uninterrupted or error-free operation. We may:

• Temporarily suspend the Service for maintenance, updates, or security reasons
• Modify, add, or discontinue features at any time with reasonable notice where practicable
• Update these Terms from time to time — we will notify you of material changes via email or in-app notification

Your continued use of the Service after changes to these Terms constitutes acceptance of the updated Terms.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VETRIVEL INC. AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF DATA, LOSS OF PROFITS, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED US DOLLARS (USD $100).

13. Indemnification

You agree to indemnify, defend, and hold harmless Vetrivel Inc. and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with your access to or use of the Service, your violation of these Terms, or your infringement of any third-party rights.

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

Any dispute arising out of or relating to these Terms or the Service shall be resolved exclusively in the state or federal courts located in the State of Delaware, and you consent to the personal jurisdiction of such courts.

Before filing any claim, you agree to attempt to resolve the dispute informally by contacting us at hello@getkinetic.ai. We will attempt to resolve the dispute within 30 days. If the dispute is not resolved within that period, either party may proceed with formal legal action.

15. Termination

We may suspend or terminate your account and access to the Service at any time, with or without cause, and with or without notice. Upon termination:

• Your right to use the Service immediately ceases
• We may retain certain data as required by law or for legitimate business purposes
• You may request export of your data prior to termination — see our Privacy Policy

Sections of these Terms that by their nature should survive termination shall survive, including intellectual property, disclaimer of warranties, limitation of liability, and indemnification.

16. Contact Us

If you have questions or concerns about these Terms, please contact us at: