Terms and Conditions

1. Acceptance of Terms

By creating an account or using any part of the Service, you confirm that you are at least 18 years of age, have the legal authority to enter into this agreement, and agree to comply with these Terms and all applicable laws and regulations.

2. Description of Service

kinetic.ai is an AI-powered Personal CRM (Customer Relationship Management) platform that helps users manage, organize, and strengthen personal and professional relationships. The Service includes features such as contact management, relationship insights, communication tracking, and AI-generated suggestions.

3. Use of Third-Party AI Services

3.1 AI-Powered Features

Our Service relies on third-party artificial intelligence providers to power intelligent features including, but not limited to, contact suggestions, relationship insights, email drafting assistance, and research synthesis. Contact enrichment and web research are performed by the data providers listed in Section 3.2 of our Privacy Policy. These third-party AI providers may include:

• Anthropic (Claude) — https://www.anthropic.com
• OpenAI (GPT) — https://www.openai.com
• Other AI infrastructure providers as updated from time to time

3.2 Data Transmitted to AI Providers

When you use AI-powered features, certain data you have entered into the Service — including contact names, notes, communication history, and other relationship data — may be transmitted to these third-party AI providers in order to generate responses. By using AI features, you consent to this transmission. We take reasonable steps to minimize the data sent to AI providers and do not intentionally transmit sensitive personal information such as financial data, government identification numbers, or health records.

3.3 Third-Party AI Policies

Your use of AI features is also subject to the terms and privacy policies of the respective AI providers. We encourage you to review their policies:

• Anthropic Privacy Policy: https://www.anthropic.com/privacy
• OpenAI Privacy Policy: https://openai.com/policies/privacy-policy

We are not responsible for the data handling practices of third-party AI providers, though we select providers that meet reasonable data protection standards.

3.4 AI Output Disclaimer

AI-generated content, suggestions, and insights provided through the Service are for informational and productivity purposes only. They do not constitute professional advice — including legal, financial, medical, or relationship advice. AI outputs may be inaccurate, incomplete, or biased. You are solely responsible for independently verifying any AI-generated information before acting on it. We expressly disclaim liability for any decisions made in reliance on AI-generated outputs.

4. User Accounts

You must create an account to access the Service. You agree to:

• Provide accurate, complete, and up-to-date registration information
• Maintain the security and confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account
• Accept responsibility for all activity that occurs under your account

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.

5. Data You Enter — Contact & Relationship Data

5.1 Your Responsibility for Third-Party Data

The Service allows you to store information about third parties (your contacts) who have not themselves agreed to these Terms. By entering data about third parties, you represent and warrant that:

• You have a lawful basis to store and process their personal information
• You will not use the Service to stalk, harass, or harm any individual
• You will comply with all applicable privacy laws regarding the contacts you manage

You are solely responsible for ensuring your use of third-party personal data complies with applicable laws, including GDPR (if applicable) and CCPA (if applicable).

5.2 Prohibited Data

You agree not to enter the following types of data into the Service:

• Social Security Numbers, passport numbers, or government-issued ID numbers
• Financial account information such as bank account or credit card numbers
• Protected health information as defined under HIPAA
• Biometric data
• Data relating to children under the age of 13

We are not liable for any breach or harm arising from your decision to store prohibited categories of data in the Service.

5.3 LinkedIn and the Chrome Extension

The optional kinetic.ai Chrome extension collects information about your own LinkedIn connections from LinkedIn pages you visit, as described in our Privacy Policy. Before using the extension, you should understand the following:

• LinkedIn's User Agreement restricts automated data collection, including through browser extensions, even for data about your own connections. Using the extension may be treated by LinkedIn as a violation of its User Agreement, and LinkedIn may restrict, suspend, or terminate accounts it believes are engaged in automated collection.
• You use the extension at your own discretion and risk. We are not responsible or liable for any action LinkedIn takes against your LinkedIn account in connection with your use of the extension. The extension is optional — you can use kinetic.ai fully by adding contacts manually or through other import options.
• Permitted use only. You may use the extension only to sync your own network for personal, non-commercial purposes. You may not use it to harvest data about people you are not connected to, to build datasets for resale, or on an account that is not your own.

We are not affiliated with, endorsed by, or sponsored by LinkedIn Corporation.

6. Privacy and Data Protection

Our collection and use of your personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. Key points include:

• We collect data you provide directly (e.g., contacts, notes) and data generated by your use of the Service (e.g., usage logs)
• We do not sell, rent, or license your personal data to third parties
• We do not use your data or your contacts' data to train AI or machine-learning models, and our AI model providers (Anthropic and OpenAI) are accessed under commercial API terms that prohibit them from doing so
• We implement reasonable technical and organizational security measures to protect your data
• You have the right to access, correct, export, and delete your data, and to disconnect any integration at any time — see our Privacy Policy for details

If you are located in the European Economic Area (EEA) or United Kingdom, you may have additional rights under the General Data Protection Regulation (GDPR). If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA). Please refer to our Privacy Policy for further information.

7. Acceptable Use Policy

You agree not to use the Service to:

• Violate any applicable law, regulation, or third-party rights
• Upload, transmit, or store content that is unlawful, harmful, defamatory, or obscene
• Attempt to gain unauthorized access to our systems or other users' accounts
• Reverse engineer, decompile, or attempt to extract the source code of the Service
• Use the Service to send unsolicited communications (spam)
• Engage in data scraping, crawling, or automated access without our written permission
• Impersonate any person or entity

We reserve the right to investigate suspected violations and, at our sole discretion, suspend or terminate access without notice.

8. Intellectual Property

All content, features, and functionality of the Service — including but not limited to software, design, trademarks, logos, and text — are owned by Vetrivel Inc. or its licensors and are protected by intellectual property laws.

You retain ownership of all data and content you submit to the Service. By submitting content, you grant us a limited, non-exclusive, royalty-free license to use, store, and process your data solely to provide and improve the Service. This license does not include the right to sell your data, to use it for advertising, or to use it to train AI or machine-learning models, and it terminates when the data is deleted from the Service.

9. Subscription, Billing, and Cancellation

kinetic.ai offers new accounts a free trial. Continued use of the Service after the trial requires an active subscription. Pricing, billing cycle, and cancellation options are presented at checkout and are available in your billing portal at any time. If your trial ends without an active subscription, access to the Service is suspended until you subscribe; your data is retained per our Privacy Policy.

Payments are processed by Stripe; we do not store your card details. You may cancel your subscription at any time through the billing portal, effective at the end of the current billing period. We will provide at least 30 days' advance notice, via email or in-app notification, before any pricing change that affects an existing subscription.

10. Service Availability and Modifications

We strive to maintain the Service's availability but do not guarantee uninterrupted or error-free operation. We may:

• Temporarily suspend the Service for maintenance, updates, or security reasons
• Modify, add, or discontinue features at any time with reasonable notice where practicable
• Update these Terms from time to time — we will notify you of material changes via email or in-app notification

Your continued use of the Service after changes to these Terms constitutes acceptance of the updated Terms.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VETRIVEL INC. AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF DATA, LOSS OF PROFITS, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED US DOLLARS (USD $100).

13. Indemnification

You agree to indemnify, defend, and hold harmless Vetrivel Inc. and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with your access to or use of the Service, your violation of these Terms, or your infringement of any third-party rights.

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

Any dispute arising out of or relating to these Terms or the Service shall be resolved exclusively in the state or federal courts located in the State of Delaware, and you consent to the personal jurisdiction of such courts.

Before filing any claim, you agree to attempt to resolve the dispute informally by contacting us at hello@getkinetic.ai. We will attempt to resolve the dispute within 30 days. If the dispute is not resolved within that period, either party may proceed with formal legal action.

15. Termination and Account Deletion

15.1 Deletion by You — Your Right to Revoke Your Data

You may delete your account at any time by contacting us at hello@getkinetic.ai. When you delete your account:

• The license you granted us under Section 8 to use, store, and process your data is revoked
• We delete your profile, settings, contacts, notes, reminders, integration tokens, and other data tied to your account from our active systems within 30 days
• Residual copies in encrypted backups are purged on a rolling basis within 90 days
• You may request an export of your data before deletion, and we will provide it in a portable format

Two narrow exceptions apply: we may retain limited data where required by law or for legitimate business purposes such as fraud prevention, and a contact's basic shared professional profile may persist in de-associated form as described in Sections 7.1 and 9 of our Privacy Policy. Deletion does not require our approval, is not conditioned on any reason, and applies regardless of how the data entered the Service (manual entry, Chrome extension sync, or a connected integration).

15.2 Termination by Us

We may suspend or terminate your account and access to the Service at any time, with or without cause, and with or without notice. Upon termination:

• Your right to use the Service immediately ceases
• We may retain certain data as required by law or for legitimate business purposes
• You may request export of your data prior to termination — see our Privacy Policy

Sections of these Terms that by their nature should survive termination shall survive, including intellectual property, disclaimer of warranties, limitation of liability, and indemnification.

16. Contact Us

If you have questions or concerns about these Terms, please contact us at: